Request-Tracker 3.6 on Debian Etch

Request Tracker (RT) es un sistema de tickets que permite administrar de mejor manera tareas, solicitudes de servicio entre un grupo de usuarios. Sitio oficial

Estos son los pasos de manera general:

1) # apt-get install request-tracker3.6 rt3.6-apache2 mysql-server-5.0 rt3.6-db-mysql

2) # apt-get install postfix

3) vi /etc/request-tracker3.6/RT_SiteConfig.pm

Set($rtname, 'XXXXXX');
Set($Organization, 'XXXXX');

Set($CorrespondAddress , 'rt@XXXXX');
Set($CommentAddress , 'rt-comment@XXXXX');

Set($WebPath , "/rt");
Set($WebBaseURL , "http://mi_ip");

Set($LogoLinkURL, 'http://mi_sitio');
Set($LogoImageURL, $WebImagesURL . "LOGO_IMG.jpg");

my %typemap = (
mysql => 'mysql',
pgsql => 'Pg',
sqlite3 => 'SQLite',
);

Set($DatabaseType, $typemap{mysql} );

#Set($DatabaseHost, 'localhost');
#Set($DatabasePort, '');

Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'mi_passwd_rt36');
Set($DatabaseName, 'rtdb_name');


4) vi /etc/apache2/sites-enabled/000-default

Include "/etc/request-tracker3.6/apache2-modperl2.conf"
RedirectMatch ^/$ /rt/


5) # cd /etc/apache2/mods-enabled/
# ln -s ../mods-available/rewrite.load .
# /etc/init.d/apache2 restart


6) http://mi_sitio/rt/

Login: root
Password: password